Refund policy

Thank you for shopping with us. We value your business and want you to feel confident when making a purchase. Please read our Refund & Return Policy carefully before placing an order.

Returns

We accept returns within 30 days of the delivery date for eligible items.

To qualify for a return:

  • Items must be unused, unworn, and in original condition
  • Items must include original packaging, tags, manuals, and accessories
  • Proof of purchase or order confirmation is required
  • Items must not show signs of use, damage, washing, or alteration

We reserve the right to deny returns that do not meet these requirements.

Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

  • Gift cards
  • Clearance or final sale items
  • Personalized or custom-made products
  • Digital products or downloadable items
  • Perishable goods
  • Opened beauty, skincare, or personal care products
  • Subscription fees already billed
  • Intimate or sanitary goods

How to Start a Return

To initiate a return, please contact us at:

  • Email: [your support email]
  • Include: Your order number and reason for return

If your return is approved, we will provide return instructions and the return shipping address.

Please do not send items back without authorization.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • Original shipping fees are non-refundable.
  • We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include:

  • Your order number
  • Photos of the item and packaging
  • A description of the issue

We will review the claim and arrange a replacement, refund, or store credit if approved.

Refunds

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

  • Refunds are issued to the original payment method
  • Processing times vary by financial institution
  • Refunds may take 5–10 business days to appear on your statement

Shipping charges are non-refundable unless the issue was caused by our error.

Exchanges

We only replace items if they are:

  • Damaged
  • Defective
  • Incorrectly shipped

To request an exchange, contact us at [your support email].

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be processed or shipped and can no longer be canceled.

If your order has already shipped, you may request a return after delivery according to this policy.

Store Credit

In certain situations, we may offer:

  • Store credit
  • Gift card reimbursement
  • Partial refunds

Store credit is non-transferable and cannot be redeemed for cash.

International Returns

International customers are responsible for:

  • Return shipping fees
  • Customs fees
  • Duties and taxes associated with returns

Shipping charges, duties, and taxes paid on original orders are non-refundable.

Delivery times for international exchanges may vary.

Holiday Extended Returns

Orders placed during the holiday season may qualify for an extended return period.

Eligible holiday purchases made between November 15 and December 31 may be returned until January 31 of the following year.

Subscription Products

For subscription-based products or memberships:

  • You may cancel future renewals at any time before the next billing cycle
  • Subscription charges already processed are non-refundable
  • Canceling a subscription does not automatically generate a refund

Package Protection & Lost Shipments

If package protection was purchased at checkout, claims for:

  • Lost packages
  • Stolen deliveries
  • Damaged shipments

may qualify for replacement or reimbursement subject to claim approval.

If your package shows as delivered but cannot be located, please contact the shipping carrier first before contacting us.

Chargebacks

Initiating a chargeback without first contacting us to resolve the issue may delay the resolution process.

We reserve the right to dispute fraudulent chargeback claims.

Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account again
  2. Contact your credit card provider
  3. Contact your bank

If you still have not received your refund after several business days, contact us at [offgrid405@gmail.com].